Don't worry, we have all the information you need regarding choosing the perfect rug size for your space right here:

We don't have a showroom yet, but we can provide rug samples to experience the softness and quality of our hand-woven rugs. Just send us a message!

Estimated shipping times are between 1-2 weeks for rugs that we have in our stock in Spain. Customized made-to-order rugs we quote a 8-12 weeks delivery window.

Yes, we provide free shipping in Europe. All of our prices include the cost of standard shipping. You will receive a shipping confirmation email, which will contain the order tracking information.

Yes, all our rugs can be purchased in a personalized size as a made-to-order rug. Just choose a rug design from our collection, let us know your specific size that fits perfectly in your space and we will do the calculation for you.

Vacuum Regularly

We recommend regular light vacuuming to remove dust and dirt from your rug. Use your vacuum on a light setting to avoid any damage of the pile. A good quality vacuum cleaner is recommended and we suggest avoiding powerful vacuums or power heads. 

Clean Spills & Spot Immediately

For everyday cleaning we recommend only ever using mild soapy lukewarm water to spot clean your carpet, tested on a small area first. The prompt removal of stains is necessary to maintain your rug's appearance. Spills should be cleaned immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth. If your carpet is in need of a deeper clean due to spills, contact a professional rug cleaning service in your area that specialize in cleaning woolen rugs.

Fresh Air & Sunshine Treat

Occasionally hanging your rug outside and giving it a shake out in the sunshine and fresh air is great for giving your rug a freshen up. Allowing it some time in the sun naturally kills off any bacteria, smells or moisture that may have built up with every day use.

Furniture Markings

Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square. 

Professional Cleaning

Try to have your rug professionally cleaned once a year using a professional carpet/rug cleaner. Giving your rug a professional eco friendly anti-bacterial clean is advised to refresh the wool and extend the life of your rug. Professional cleaning should be carried out only by a reputable company, and they should avoid using any shampoos or cleaners with a spirit base.

 

 

It should! We photograph all our rugs with natural light. Please allow for small differences in color depending on your phone/computer's monitor settings. Each rug is made entirely by hand so there will always be variations in pattern, color and exact size (up to 10 centimeter variation on either side) due to the organic nature of the materials but we strive to accurately capture the detail and color so you know what you are getting.

Shedding is completely normal for a new Berber rug, especially those made from natural, undyed wool. Here’s a general timeline:
- First 2–6 weeks: Noticeable shedding as loose fibers from the weaving process are released.
- After 2–3 months: Shedding decreases significantly as the rug settles.
- By around 6 months: Shedding typically stops altogether.

This is a natural process and not a sign of poor quality. The fibers coming loose are simply excess material left over from production. Regular, gentle vacuuming (without a rotating brush) helps speed up the process and keeps your rug looking its best.