PRIVACY POLICY

Last updated: 12.5.2025

At loomaroc, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or make a purchase.

1. Who We Are

This website is operated by:

Energia & EcoLiving S.L.
Camino Vell de Gata 56
03730 Javea / Alicante / Spain
Email: hola@loomaroc.com

Energia & EcoLiving S.L. is the data controller for your personal data, unless otherwise stated. We comply with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD) on the protection of personal data and digital rights.

2. What Personal Data We Collect

We may collect the following personal data:

a) Information you provide directly:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment providers)
  • Messages or inquiries you send to us

b) Information collected automatically:

  • IP address
  • Browser type and device info
  • Pages visited and session duration
  • Cookie preferences (see our Cookie Policy for details)

c) Information received from third parties:

We may receive information from:

  • Shopify, our e-commerce platform provider
  • Payment processors (e.g., Stripe, PayPal)
  • Logistics and shipping providers

These third parties act as data processors under contracts that ensure secure and lawful data handling.


3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To provide customer support and respond to inquiries
  • To manage payments and invoices
  • To improve our website and user experience
  • To prevent fraud and ensure platform security
  • To comply with legal and tax obligations
  • To send marketing emails, only if you have given explicit consent

We do not sell your personal data.


4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site performance, and deliver relevant content. Some cookies are essential for site functionality (e.g., cart, checkout).

For full details, see our Cookie Policy.

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Your consent, where required (e.g., for marketing)
  • Performance of a contract, such as fulfilling your order
  • Legal obligations, especially for tax and consumer protection
  • Legitimate interests, such as fraud prevention and business analytics

You may withdraw your consent at any time by contacting us at hola@loomaroc.com.

6. Who We Share Your Data With

We only share your data with trusted partners necessary for our operations:

  • Shopify, our online store platform
  • Payment processors, to process your transactions
  • Shipping providers, to deliver your orders
  • IT and analytics providers, for performance monitoring

All partners are required to comply with EU data protection laws and process your data only for specified purposes.

7. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA) when using platforms like Shopify or cloud providers. In such cases, we ensure adequate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with an adequacy decision under GDPR

8. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

  • Fulfill your orders and provide related services
  • Comply with legal obligations (e.g., tax records)
  • Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Under the GDPR and LOPDGDD, you have the following rights:

  • Access: Know what data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data when legally permissible
  • Objection: Object to data processing under certain circumstances
  • Restriction: Request a pause in processing
  • Portability: Receive your data in a usable, transferable format
  • Withdraw consent: At any time, where processing is based on consent

To exercise any of these rights, contact us at hola@loomaroc.com. We may ask you to verify your identity for security purposes.

If you believe your data protection rights have been violated, you may file a complaint with the Agencia Española de Protección de Datos (AEPD):

  • Website: www.aepd.es
  • Address: C/Jorge Juan 6, 28001 Madrid
  • Phone: 901 100 099 / 91 266 35 17

10. Data Security

We use modern security measures such as SSL encryption, secure payment gateways, and trusted platforms like Shopify to safeguard your data. However, no online system is completely immune to risks. Please avoid sending sensitive information by unsecured means (e.g., email).

11. Children's Data

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we may have collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our business practices. The latest version will always be available on this page and include the effective date at the top.

13. Contact Us

For any questions about this Privacy Policy or how we handle your data:

Email: hola@loomaroc.com
Phone: +34 695 550 129